Warranty Policy

At Soraya Luxe, we believe jewelry should be as lasting as the memories it creates. That’s why we proudly offer a 1-Year Warranty on all our jewelry pieces.

✅ What’s Covered

• Plating issues (tarnish, fading due to regular wear)

• Stone damage (loosening or falling out under normal usage)

• Manufacturing defects

❌ What’s Not Covered

• Breakage due to mishandling, accidents, or rough usage

• Damages caused by ignoring  jewellery care guidelines

Free Replating

Enjoy free replating services for 1 year from the date of purchase to keep your jewelry shining like new.

Repairs After Warranty

• After 1 year, we offer paid repair and replating services.

• Charges (for shipping, labor, and plating) will be shared after a quality check of your piece.

• Repairs depend on the design and feasibility, confirmed by our support team.

📩 Support

For any warranty or repair queries, please contact us at contactsorayaluxe@gmail.com Our team will be happy to guide you through the process.

✨ Thank you for trusting Soraya Luxe — where craftsmanship meets lasting beauty.