Privacy Policy

At Soraya Luxe, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.sorayaluxe.com (the “Site”), or make a purchase through it.

1. Information We Collect

Personal Information

When you make a purchase or interact with our Site, we collect certain personal information, including but not limited to:

  • Contact Details: Name, email address, phone number.
  • Billing Information: Credit card numbers, billing address.
  • Shipping Information: Shipping address.
  • Order Details: Items purchased, order history.

Device Information

We collect information about your device and how you interact with our Site. This may include:

  • Technical Data: IP address, browser type, operating system, device type.
  • Usage Data: Pages viewed, links clicked, and other interactions with the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: Processing and shipping your orders, handling payments.
  • Customer Service: Responding to inquiries, providing support.
  • Marketing: Sending promotional communications based on your preferences. You can opt-out at any time by contacting us or following the unsubscribe instructions in our emails.
  • Site Improvement: Analyzing usage trends and enhancing user experience.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: To third-party vendors who perform services on our behalf, such as payment processors and shipping companies.
  • Legal Requirements: To comply with legal obligations, respond to legal requests, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security

We take robust measures to safeguard your personal information against unauthorized access, use, or disclosure. While we strive to protect your data using industry-standard security practices, please be aware that no method of transmission over the Internet or electronic storage is completely foolproof. As such, we cannot ensure absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember Preferences: Save your preferences for future visits.
  • Analyze Traffic: Track usage patterns to improve our Site.
  • Target Advertising: Deliver relevant ads based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain conditions.
  • Opt-Out: Opt-out of receiving marketing communications.

To exercise these rights, please contact us at support@sorayaluxe.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our Site. Your continued use of the Site after changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Soraya Luxe
Email: support@sorayaluxe.com
Address: 8th Floor, Office No. 802, Mall, Greater Noida W Rd, Gaur City Mall, Sector 4, Greater Noida, Ghaziabad, Uttar Pradesh 201009

Thanks-

Founder - Nimisha Bansal