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Terms of Service

This website is operated by Soraya Luxe. Throughout the site, the terms “we”, “us” and “our” refer to Soraya Luxe. By accessing or using our website, you agree to be bound by these Terms of Service, including any additional terms and conditions referenced herein. If you do not agree with any part of these terms, you may not use our website or services.

Acceptance of Terms: By using our website and/or purchasing products from us, you engage in our “Service” and agree to these Terms of Service. These terms apply to all users of the site, including without limitation, browsers, customers, and merchants. Please read these Terms carefully before using our site. Should there be any disagreement with the terms and conditions of this agreement, access to the website and use of its services may be limited. Acceptance of these Terms of Service is expressly confined to the terms specified herein.
General: We reserve the right to refuse service to anyone for any reason at any time. Please note that your content (excluding credit card information) may be transferred unencrypted over networks and may be adapted to meet technical requirements. Credit card information is always encrypted during transfer.
Stock Availability: We strive to maintain accurate stock levels on our website, but discrepancies may occur. If we cannot fulfill your order due to stock issues, we will contact you to offer the option to wait for restocking or process a refund for the unavailable items. Only available items will be shipped.
Duties & Taxes:

GST: Prices displayed on our website include GST.
Import Duties & Taxes: International shipments may incur import duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer. If you refuse to pay these charges, the goods will be returned to Soraya Luxe at your expense, and you will receive a refund for the value of the goods minus the return shipping cost. Initial shipping costs are non-refundable.

Customer Service: For any customer service inquiries, please contact us at care@sorayaluxe.com.

Soraya Luxe
Email: support@sorayaluxe.com
Address: 8th Floor, Office No. 802, Mall, Greater Noida W Rd, Gaur City Mall, Sector 4, Greater Noida, Ghaziabad, Uttar Pradesh 201009

Thanks-

Founder - Nimisha Bansal

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