FAQs

What materials are used in Soraya Luxe jewelry?

Our jewelry is crafted from high-quality, durable materials and plated with 18K gold. This ensures a luxurious look while being affordable. Each piece undergoes thorough quality checks before it reaches you.

Is Soraya Luxe jewelry waterproof and hypoallergenic?

Yes, all Soraya Luxe jewelry is waterproof and designed to withstand daily wear. Our 18K gold plating makes the jewelry resistant to tarnishing and suitable for sensitive skin.

Are the colors of the jewelry on the website accurate?

We strive to represent our jewelry as accurately as possible. However, colors may vary slightly due to different monitor settings. We make every effort to provide a true depiction of our products, but some variations may occur.

What is the processing and shipping time?

Orders are typically processed within 1-6 business days. In rare cases of unforeseen delays, we will update you with a revised schedule as soon as possible.

What payment options do you accept?

We accept a variety of payment options to make your shopping experience convenient, including Debit Card, Credit Card, Google Pay, Paytm, UPI, and Bank Transfer. Additionally, Cash on Delivery (COD) is available for your convenience.

How should I care for my Soraya Luxe jewelry?

To maintain the quality of your jewelry, avoid exposing it to harsh chemicals, perfumes, or prolonged moisture. Store your pieces in a dry, cool place, and clean them with a soft cloth to retain their shine.

How do I find my ring size?

Please refer to our ring sizing guide for detailed instructions on finding your perfect size.

How can I track my order?

Once your order is shipped, you can track it using the tracking ID provided to you. This will allow you to monitor your order's delivery status.

Can I return or exchange an item?

We do not offer returns or exchanges on any products. All sales are final. If you receive a damaged product, please record an unboxing video and contact us at support@sorayaluxe.com. We will review your case and work to resolve any issues.

What if I receive a missing or broken product?

If you receive a missing or broken product, please record an unboxing video with no edits or cuts and contact us within 24 hours. This will help us address the issue promptly.

Can I cancel or modify my order after it's been placed?

Unfortunately, we do not offer cancellations or modifications once an order has been placed. Please ensure all details are correct before completing your purchase.

What should I do if I provided an incorrect address?

If your order has shipped and you provided an incorrect address, we will attempt to update it if possible. If the order is already en route, it will need to be returned to us and re-shipped. A reshipment fee may apply.

What if my parcel is returned to the sender?

If your parcel is returned due to issues like an incorrect address or unavailability, you will need to pay a reshipment fee of Rs. 250/- once the parcel is back in our warehouse.

How can I contact Soraya Luxe for further assistance?

For any queries or support, please reach out to us at support@sorayaluxe.com or contact us via our social media channels.